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Deliveries and returns
1.1 - DELIVERY ADDRESS AND ACCOUNT INFORMATION
1.2 - DIMENSION AND WEIGHT OF PACKAGES
1.2.1 - Standard Package
1.2.2 - Bulky package
1.3 - DELIVERY COMPANY
1.3.1 - National Transport
1.3.2 - Europe Transport*
1.4 - DELIVERY TIME
1.4.1 - National Transport
1.4.2 - Europe Transport*
1.4.3 - International Transport
1.5 - DELIVERY PRICE
1.5.1 - National Transport
1.5.2 - Europe Transport*
1.5.3 - International Transport
1.6 - VERIFICATION OF DELIVERY
1.7 - PRODUCT RETURN
1.7.1 - Return faulty product, non-compliant or damaged
1.7.2 - Return other product
1.2 - DIMENSION AND WEIGHT OF PACKAGES
1.2.1 - Standard Package
1.2.2 - Bulky package
1.3 - DELIVERY COMPANY
1.3.1 - National Transport
1.3.2 - Europe Transport*
1.4 - DELIVERY TIME
1.4.1 - National Transport
1.4.2 - Europe Transport*
1.4.3 - International Transport
1.5 - DELIVERY PRICE
1.5.1 - National Transport
1.5.2 - Europe Transport*
1.5.3 - International Transport
1.6 - VERIFICATION OF DELIVERY
1.7 - PRODUCT RETURN
1.7.1 - Return faulty product, non-compliant or damaged
1.7.2 - Return other product
For a good reception of your delivery and in time it is essential to inform the most complete address possible.
- Company name.
- Last name and first name.
- Full address.
- At least 1 phone number, ideally a mobile phone number.
Unlike companies like La Poste, which in their round delivers parcels on a daily basis, they take into account more or less complete addresses. For transport companies that spend less regularly this would increase the risk of litigation.
The delivery line shows the production time in working days AND the delivery time in working days.
- Any purchase consisting of catch and / or tube < 100cm.
- Any parcel not exceeding a length of 100cm and length + width + height < 150cm.
- The weight of standard packages will not be > 30 kg per carton.
- Any purchase consisting of a tube > 100cm.
- Packages exceeding a length of 100 cm and length + width + height > 150 cm.
The maximum length of the tubes is 4m (excluding express delivery, see section "1.3 - Delivery Company").
- Fedex.
- Calberson geodis Pack 30 for standard packages.
- France express for standard packages.
Large package :
- France express up to a length of 3M max.
- Calberson Geodis Messagerie for large parcels > 3M, 4M max.
*Out of islands and uncovered area, more details in the section "1.5 - Delivery price".
- Fedex priority international.
- Fedex economy international.
Large package :
- Calberson Geodis Euro Express WARNING for lengths < 3M max.
- Calberson Geodis Euro First for lengths > 3M, 4M max.
Our "national" deadlines do not take into account that of DOM-TOM and Corsica for reasons of distance (you wish to have it delivered, see heading "1.5 - Delivery price"), it is obvious that everything will be to make the delay the fastest.
- For deliveries in Express (by France express) in 24 / 48h, they are available for fittings and tubes mentioned with a green patch 24 / 48h. Orders take effect upon receipt of payment before 16:00 + production time. All orders made after 16:00 will be taken into account at D + 1.
Once your parcel delivered to the carrier, an email will be sent to you with the tracking number with a delivery time 24 / 48h (variation due to the distance, weather condition or exceptional event).
Warning max length 3M.
- For deliveries in Economy (Pack 30), orders take effect at the time of receipt of payment before 16:00 + production time. All orders made after 16:00 will be taken into account at D + 1.
Once your package delivered to the carrier, an email will be sent with the tracking number with a delivery time 48h / 72h (variation due to distance, weather condition or exceptional event).
- For deliveries in Economy (Messaging), orders take effect at the time of receipt of payment before 16:00 + production time. All orders made after 16:00 will be taken into account at D + 1.
Once your package delivered to the carrier, an email will be sent with the tracking number with a delivery time 48h / 72h (variation due to distance, weather condition or exceptional event).
Tubeclampstore.com offers for shipments out of France to these countries of Europe, two types of delivery: Express or Economic, knowing that they may be more or less fast depending on the destination country.
Our "European" deadlines do not take into account the :
- Benelux : Friesian Islands.
- Spain : Balearic Islands, Formentera Island, Canary Islands, Ceuta and Melillapour.
- United Kingdom : Isle of Wight, Isle of Jersey Islands and Guernsey Man Lewis and Shetland Islands.
This for reasons of distance (you want to have it delivered, see section "1.5 - Delivery Price"), it goes without saying that everything will be done so that the delay is the fastest.
- For deliveries in Express (by Fedex priority international) in 24 / 48h, they are available for the mentioned fittings and tubes of a green dot 24 / 48h. Orders take effect upon receipt of payment before 16:00 + production time. All orders made after 16:00 will be taken into account at D + 1.
Once your package delivered to the carrier, an email will be sent with the tracking number with a delivery time of 48 / 72h (variation due to distance, weather condition or exceptional event).
- For deliveries in Economy (by Fedex Economy International), orders take effect at the time of receipt of payment before 16:00 + production time. All orders made after 16:00 will be taken into account at D + 1.
Once your parcel delivered to the carrier, an email will be sent with the tracking number with a delivery time> 3 working days (variation due to the distance, weather condition or exceptional event).
- For deliveries in Express (by Calberson Euro Express) they are available for the mentioned fittings and tubes of a green patch 24 / 48h. Orders take effect upon receipt of payment before 16:00 + production time. All orders made after 16:00 will be taken into account at D + 1.
Once your package delivered to the carrier, an email will be sent with the tracking number with a delivery time of 48 / 72h (variation due to distance, weather condition or exceptional event).
Warning max length 3M.
- For deliveries in Economy (by Calberson Euro First), orders take effect upon receipt of payment before 16:00 + production time. All orders made after 16:00 will be taken into account at D + 1.
Once your parcel delivered to the carrier, an email will be sent with the tracking number with a delivery time> 3 working days (variation due to the distance, weather condition or exceptional event).
As the order procedure is different (see section "1.5 delivery price"), the delay will depend on the validation of the order and the country of destination.
Once your package delivered to the carrier, an email will be sent with the tracking number.
To guarantee a quality shipment, our delivery rates include :
- Postage costs.
- Computer processing of your files.
- Packaging in a suitable packaging for optimal protection and handling.
- Order tracking.
You are notified by e-mail at each key step of your order (from the consideration to the sending).
The means of calculating delivery costs :
- For purchases only of hooks, the delivery charges correspond to the addition of the weights of the hooks and are delivered in a box.
- For multiple purchases of hangers and tubes, delivery charges are grouped into one package (where possible) and therefore correspond to the total weight of the package and its volume.
- For purchases with the option of powder coating, a surcharge of 30 € Ht is added in the delivery, which corresponds to the preparation of the products and the strengthening of their protection for transport.
France express 24/48h :
- Shipping costs are at cost, they will appear as soon as the product is in the basket.
- The parcels supported by France Express are charged per weight range: 5, 10, 15,20, 30kg.
- The goods are delivered against signature, for individuals the transport company in most cases, fixed a appointment before to deliver the package.
Pack 30 48/72h : - The delivery costs are 10 € TTC.
- For orders > 300 € TTC, free delivery.
- Packages are charged per weight range: 5, 10, 15, 20, 30kg.
- The goods are delivered against signature, for individuals the transport company in most cases, fixed a appointment before to deliver the package.
France express 24/48h :
- Shipping costs are at cost, they will appear as soon as the product is in the basket.
- The parcels supported by France Express are charged per weight range: 5, 10, 15, 20, 30kg.
- The goods are delivered against signature, for individuals the transport company in most cases, fixed a appointment before to deliver the package.
- Warning max length 3M.
Messagerie 48/72h :
- The delivery costs are fixed of 15 € TTC.
- For orders > 300 € TTC, free delivery.
- Packages are charged per weight range : 1Kg to 9, 10 to 19, 20 to 29, ...
- The goods are delivered against signature, for individuals the transport company in most cases, fixed a appointment before to deliver the package.
- Warning max length 4M.
A surplus is charged for shipments to DOM-TOM and Corsica, for any order for these destinations: send us a quote request to calculate the exact shipping costs.
Having a roaming contract with the delivery company for the Benelux, Germany, Italy, Spain and United Kingdom, the amount of shipping costs will be displayed upon registration of the customer, once the address is filled.
Fedex priority International :
- Shipping costs are at cost, they will appear as soon as the product is in the basket.
- Packages supported by Fedex are invoiced by volume and / or by weight range: 5, 10, 15,20, 30kg.
- The goods are delivered against signature.
Fedex Economy international:
- Delivery costs are fixed at 10 € TTC.
- Packages are invoiced by volume and / or by weight: 5, 10, 15, 20, 30kg.
- The goods are delivered against signature.
Euro Express :
- Shipping costs are at cost, they will appear as soon as the product is in the basket.
- Packages are invoiced by volume and / or by weight: 1Kg to 9, 10 to 19, 20 to 29, ....
- The goods are delivered against signature, for individuals the transport company in most cases, fixed a appointment before to deliver the package.
- Warning max length 3M.
Euro First :
- Shipping costs are at cost, they will appear as soon as the product is in the basket.
- Packages are invoiced by volume and / or by weight: 1Kg to 9, 10 to 19, 20 to 29, ....
- The goods are delivered against signature, for individuals the transport company in most cases, fixed a appointment before to deliver the package.
- Warning max length 4M.
Our "European" deadlines do not take into account the :
- Benelux : Friesian Islands.
- Spain : Balearic Islands, Formentera Island, Canary Islands, Ceuta and Melillapour.
- United Kingdom : Isle of Wight, Isle of Jersey Islands and Guernsey Man Lewis and Shetland Islands.
For any order for these destinations send us a quote request to calculate the exact shipping costs.
- It is imperative that you proceed with the opening of the latter and its verification, both as regards the conformity and the quantity of the products.
- You will sign for this purpose a delivery or transport.
- You will be able to make the necessary reservations, circumstantiated, legible, the most precise possible in the event of anomalies noted (breakages, damages, nonconformity: error of Product, color and or different dimensions, missing, etc.).
In this case, you will have to refuse delivery the package. You will confirm your reservations either by mail to the following address [email protected] or by phone at the following number : 04 34 11 24 58 (non-surcharged number), clearly specifying the number of the order concerned within a period of 3 days, not including the holidays, following the delivery.
In the event of proven non-compliance or if TUBECLAMPSTORE.COM agrees to take back your product on a commercial basis, the new shipment of the products concerned will be done within the limit of the availability of stocks. Otherwise, we will cancel the product not available and its refund.
In the case of an accepted delivery which you consider as non-compliant, a study of your request will be made for which we thank you to send us a photograph of the product which you consider non-compliant to the address [email protected].
Warning : In the absence of reservations or cases of insufficient reserves, we reserve the right to refuse the return, exchange or refund of your products. As soon as you have signed the delivery note, without any specific reservation, the responsibilities of the carrier and www.tubeclampstore.com will be released as damages possibly incurred during delivery operations. It is reminded that the mention "subject to unpacking" or "risk missing part" is devoid of any legal effect and can not relieve the customer of his duty to control the condition of the goods delivered.
If the driver does not give you time to check the condition of the goods (quality and quantity), for whatever reason, it is imperative to specify it on the waybill and have the driver countersigned. In the absence of precise reservations on the delivery note, the goods will be considered as delivered in conformity.
For bulky packages, plan to be reachable and with reinforcement because in the contract of carriage of the company it is stipulated that the parcel is deposited by the carrier to the address of the customer but not in front of the door. Of course in most cases the help of the carrier is observed but according to his schedule and his instructions he is not required to do so.
- Customer service by email[email protected] within 15 days after receiving the order. Any claim made outside this period can not be accepted.
The return of the product can only be accepted for products in their original state (packaging, accessories, instructions) and with its number and return address provided by the Customer Service.
In case of damage, you must return the damaged item, even if it has been delivered to you totally broken. Upon receipt of the item and after finding the damage, we will make the exchange, the purchase order or the refund, according to your choice. You must not in any case throw the articles.
- For items that are not personalized (branded product ...), the non-professional buyer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception of the return costs. This period runs from the receipt of the goods ordered. When the fourteen day period expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next working day. The products must imperatively be returned in a new condition and in their original packaging. Otherwise, all costs of repairing the product would be borne by the buyer.
- For so-called custom or consumable items (tube, rubber bands, thermo-lacquered product, interclamp brand connection ...), the buyer does not have the right of withdrawal because the products are made to measure at the request of the customer.
The return of the product can only be accepted for products in their original state (packaging, accessories, instructions) and its return number and address provided by the Customer Service.
For large parcels delivered by Calberson Geodis, plan to be reachable and with reinforcement because in the contract of carriage of the company it is stipulated that the parcel is deposited by the carrier to the address of the customer but not in front of the door. Of course in most cases the help of the carrier is observed but according to his schedule and his instructions he is not required to do so.
"All rights of reproduction of these general conditions of sale and legal notices are reserved to the Cabinet of Master Timothée VIGNAL "
Tubeclampstore.com
Online sale of tubular fittings.