To register with us, click here and insert the requested information (data personal, billing address, contacts). You will receive a confirmation e-mail with password and user to access your personal space and view all information about your account. Once registered you will be able to place your orders on our site.

To retrieve this data, click on the button at the top right - «Your Account» - «Forgot your password? - and insert the registration email address. In a few minutes you will receive an e-mail with the requested data: pay attention to what the e-mail does not end in the junk mail.

Unfortunately no, our processes are completely automated (printing, invoices, etc.). Current commands are not editable. You will have to place a new order that will be managed separately from the first one.

Yes, if you would like a custom quote on a product, feel free to contact us .

Orders must be placed on our website. You will get quotes in real time and can choose the delivery times best suited to your requirements.
You will receive for each order a confirmation with a summary of the ordered material, the chosen delivery times and the relative amounts.

Once connected to your personal space, click on "History of your orders", you will find information and invoices issued for each order. Note that all our products are delivered with a tracking number, which will be communicated to you the day of its sending.

We have created typical products based on quality and production times, in order to optimize automation and guarantee our customers an absolutely competitive price / quality ratio. However, if you wish to have a personalized quote on a product that is not present on our site, do not hesitate to contact us .

Yes, only if the material is not in production, to know it please contact our customer service .

For any purchase made on the website, the customer can find his bills in his personal space.

The profile of the customers is modifiable directly in their own personal space on our site. You can not change the following coordinates: Denomination, VAT code, tax code. For more details please contact us by phone.

For an online payment by credit card, a payment confirmation email is sent to the email address you entered during your purchase.
For any purchase by check or transfer, a payment confirmation email will be sent to you once your payment is cashed.

Yes, at the time of the quote you can indicate if the destination address is different from the billing address, and you can modify it without any problem.

You can pay with your credit card, paypal, advance bank transfer or check.
Attention: It is imperative to indicate your order number as the reason for payment for bank transfers and checks.

None of the information we collect is shared with other companies.
Customer information is used to contact them when necessary or for administrative reasons. Credit card information is only used for orders received.

Once your account creates and your item in the cart, the delivery costs will be automatically calculated.

With an EU registered account, it is possible to send to all EU countries. However this procedure is not activated on the site but it must be coordinated with us, for that:
1- Ask a quote from our customer service.
2- An estimate will be proposed with the transport costs calculated towards the desired destination./p>

Sorry, but you can not specify more than one delivery address per order. If you need to send material to multiple addresses, you will need to place an order for each delivery location.

In case of an undelivered order, please contact us as soon as possible with our customer service so to take all necessary measures.

The estimate of our delivery times is automatically provided once your product in the basket.

You can request an anonymous shipment at the quote, which will allow you to receive a package without our company signs. Our name does not appear on impressions.
But remember that the labels on the packages always contain our name as sender, it is not possible to remove or hide them.

Our automatic workflow does not allow us to remove merchandise from us, shipments are made exclusively with the following carriers: Laposte, Fedex and Calberson.

Before accepting packages :

A - Check IN FRONT of the CARRIER, the good condition of the package and the exact number of packages.
B - In case of damaged parcels (bends, shocks), SIGN ON SPECIFIC CONTROL RESERVE, indicating the problem encountered on the delivery note (eg "I make a reservation for packaging in poor condition, folded, damaged ...") .
C - In any case, ACCEPT THE MERCHANDISE.
D - If the interior of the package is damaged, thank you to REPORT THE PROBLEM WITHIN 3 DAYS FOLLOWING THE RECEPTION.